5 things you must do to allow your staff to work remotely

There are many reasons why you might need your employees to work remotely. Your office may not have enough seats for the whole team to be on site at once, you may have a flexible arrangement for parents of young children or, as with the current coronavirus pandemic, your team may need to stay home for health reasons.

Here is a checklist for ensuring your team and your systems are remote-work-ready.

Remote Work Hardware

  • Ensure staff have a headset for hands-free communication. This allows your team members to stay connected through calls and video conferencing.
  • Do staff have a sufficient home computer to work on? Or will they use their work laptop? If they will be using their own device, you should first ensure it’s compatible with your applications (eg there may be some Mac/PC issues).
  • Make sure if staff take their work laptop they also take a charger and any relevant cables.

Remote Work Software

  • Make sure staff have all relevant passwords and can use authenticators remotely. It’s a simple one, but will immediately cause issues if you’re not prepared.
  • Have a plan for remotely supporting staff devices. Who should they call if they’re having issues?
  • Decide what business applications are critical and ensure staff have access.
  • Can your team access their inbox remotely? It may be locked down for security reasons, but this will be paramount for business continuity. Remote employees need to have email access.

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Network

  • Do staff have sufficient internet connection?
  • If there’s a VPN, ensure staff know how to connect.
  • If your team uses their mobile to tether, discuss excess billing beforehand.
  • Will you be operating a Remote Desktop environment? If so, ensure staff know how to connect.

Communication

  • Will your phone system continue to work as usual or will you divert calls?
  • If it’s important for your team to see each other, make sure video is enabled on home computers or work laptops. This can really help maintain a sense of community when a team is split up.
  • Decide which platform your team will use to communicate through, and ensure you have the right licenses. Are you using Zoom or Google Hangouts? Or perhaps a more unified platform such as Teams?

Security

  • Are you set up for Data Loss Prevention? Ensure the processes and tools you’re using to protect your data are still implemented with your remote workers.
  • Remind your team to be vigilant of scams and hackers. It can be easy to forget your usual security practices when you’re working in a different environment. When in doubt, forward any suspicious links or emails to IT support before opening them.

Moving your business to a remote workforce will allow you to be flexible and remain productive through changing circumstances.
Contact us to discuss your hardware, software or security requirements.

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