97% Customer Satisfaction

An IT company with a higher satisfaction rating than ice-cream?

Hard to believe, but true. In an independent poll, ice-cream scored a pretty sweet satisfaction score of 77%*. Imagine then how chuffed we were to achieve a customer satisfaction score of 97%.

Customer-first benefits like a 95% call answer rate, immediate critical incident response and an optional 24/7 helpdesk available, seem to really be being lapped up.

 

*Stable Research poll conducted December 2020

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    What People Say About Efex

    It is EFEX’s ability to respond and deliver solutions quickly, making sure the technology is the right fit for the client.
    Stephen Doyle | Manager Finance & Operations
    Greater Western Sydney Giants
    EFEX were professional in understanding our business strategy and printing challenges, and then efficiently delivered a solution that addressed these needs.
    John Adam | Managing Partner
    Marsdens Law Group
    Working with EFEX meant I could focus on my own imperatives. Any concern expressed, the EFEX team had solutions in minutes.
    Claudia Naug | Head of Compliance
    Ironbark Asset Management
    EFEX's ability to be flexible have helped us grow and scale very easily.
    Matt Lahood | CEO
    The Agency