Why EFEX

The EFEX Difference

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Why EFEX

EFEX is a young and keenly progressive managed services company that devises and deploys print, IT, network, and voice and data solutions that are flexible, scalable and elegantly simple yet extremely robust. We right-fit a mix of award winning hardware and services to deliver faster workflows. You will soon see the difference that reduced downtime and a single point of contact for support, maintenance and helpdesk issues, can make to office productivity.

Technology as a Service

Our core offering is Technology as a Service. This commercial model allows our customers to scale as required, with one single point of contact and one monthly invoice covering hardware, software, updates and support.

Service

Personalised account management with reliable same-day service. Printer technicians are onsite within 2–4 hours of call-out. Our Australian-based IT helpdesk provides immediate expert support for critical issues. We deliver what we promise — every time. We will never compromise on the quality of our service.

Cost-down methodology

We can save you 20–50 % on your existing print and technology costs. Thanks to our flexible finance arrangements, you benefit from the latest technology without a dollar of capital investment.

Solutions that are made for your business

We are data driven and brand agnostic in the products we recommend. The only fixed element is quality; we procure award-winning hardware and software in every project. We combine our knowledge and experience with inventiveness and flexibility to devise a business technology plan that is unique to your business.

Support that goes beyond business

We’re not just talking about tech support here; we see ourselves as an extension of your business, providing support services that allow you to do what you do best. We want you to succeed, and as a young and go-getting team, we have the energy, enthusiasm, creativity and the skills to genuinely enhance your day-to-day technology experience.

Our Process

Health check

We undertake a health check of your business so that we can understand your business goals and the challenges you face. In the light of these, we evaluate the current state of the technology environment.

Recommendation

We identify desired outcomes, devise a strategy to meet them that is specific to your business, and propose a fit-for-purpose solution.

Implementation

Our implementation team conducts a seamless transition to your new business technology environment. All devices are remotely monitored by our service team for ongoing quality control and service accountability.

Optimisation

How can we continue to save you money and exceed your service expectations? We follow a continuous path of discovery to provide you with better technology, quicker service delivery and greater cost efficiency.

Case Studies

GWS Giants

It was a risky business to start an Australian Rules Football team in Western Sydney. Though it wasn’t a risky business for Greater Western Sydney (GWS) to team with EFEX as their Technology Partner. Both strategies have paid dividends. In the heart of Rugby League territory, an Australian Rules team, GWS, launched in 2010 playing… View Article

Marsdens Law Group

As the Marsdens Law Group grew, they purchased printers and photocopiers on an ad-hoc basis, and on most occasions from different manufacturers depending on the requirement at the time. Each piece of equipment was a capital purchase with a separate service agreement. As the equipment aged, service costs increased resulting in varying expenses across the… View Article

Avico Electronics

Although Avico Electronics has been part of the Australian electronics landscape for some time, providing a comprehensive range of electronics accessories to the commercial, retail and custom install market, there were particular challenges that were of great cause for concern regarding the operational running of the business. Despite this large monthly fee, there were no… View Article