Comms Mobile Critical Information Summary

Summary Of Essential Information

The following encompasses a comprehensive overview of important details about all efex Comms Mobile plans as well as the supplementary enhancements periodically offered for you to use alongside the plan. Nevertheless, please note that this document does not encompass any exclusive offers or promotions that may be introduced at any time at efex's discretion. 

 

All plans are post paid, SIM only on a month to month contract. Should you cancel a service, billing will stop on the date of cancellation. All prices shown above are exclusive of GST.

Disclaimer: 5G Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

International Outbound Call inclusions :

Large - Unlimited 10 - Destinations are: China, Hong Kong, India, Ireland, Malysia, New Zealand, Singapore, South Korea, UK, USA  

XLarge - Unlimited 15 - Destinations are: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK, USA

NB - International calling is available on a PAYG basis for countries that are not included in your plan. Please contact your account manager for a rate card

International calling is not available for Small and Medium products. 

Information about the Service Add on Services CommsMobile offers 2 add-on packages. 1GB Data Top Up:  This  Add on is utilised when the End User's plan exhausts (in priority) their promotional data, data inclusion, and data bank.   International Travel Pack 1 Day Bolt on covering 30 Destinations: included Austria, Canada, China, Croatia Fiji, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, Portugal, Republic of Korea, Singapore, Spain, Sri Lanka, Switzerland, Thailand, Macedonia,  (Former Yugoslav Rep), UK, USA, Vanuatu & Vietnam 

Information about the service

Add on Services

efex Comms Mobile offers 2 add on packages.

1Gb data top up: This add on is utilised when the end user's plan exhausts (in priority) their promotional data, data inclusion, and data bank.  

Travel packs for either 7 or 14 days covering 67 countries: Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germal Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuar , Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Swede, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, Channel Islands, Gurnsey, Isle Of Man, USA, Vanuatu & Vietnam

Pricing and key terms for add on services:

Devices

The following compatible devices will have to be brought in to avail services:

• The mobile device which supports 3G 850 MHz
• For access to the 4G service, both 4G 1800MHz and 4G 700 MHz bands
• For access to 5G service, 5G 3.6 GHz banding 

Download speeds and speed caps

When utilising our mobile plans with 4G connectivity, the download speeds for the allocated data are limited to 100Mbps, while our 5G plans have a cap of 250Mbps. It should be noted that these speed limitations are influenced by various factors, including but not limited to geographical location, proximity to the base station, local conditions, concurrent users, and hardware and software configurations. To access the higher speeds of 5G, it is necessary to possess a device compatible with 5G technology and be situated within efex Comm Mobile's 5G coverage area, which currently encompasses a minimum of 75% of the Australian population. You can refer to the coverage map here to verify the extent of our network coverage. We acknowledge the significance of consistent and dependable speeds, which is why we exert diligent efforts to optimize our network for the most optimal user experience. However, it is important to bear in mind that certain external factors beyond our control may impact your speeds. 

Factors influencing your actual speeds

Data download and upload speeds. The speed you will experience on your mobile device is limited by many factors such as:

• The topography of your location (for example any obstructions of the line of sight to the base station)
• Your distance from the base station
• The local weather conditions (like extreme heat or heavy rain)
• How many other users are accessing the mobile network from the base station at the same time
• Whether your device supports the relevant mobile network spectrum bands
• The hardware and software configuration on your device
• Any speed cap or other restriction applied to your plan
• The destination of your internet browsing session (e.g. a busy web server)

What is the Telstra Wholesale Mobile Network?

Telstra Wholesale is the business unit in Telstra which sells telecommunications solutions to resellers, who create products for businesses and consumers throughout Australia. Telstra Wholesale provides access to the Telstra Wholesale Mobile Network which is used by leading retailers and resellers to support their consumers with mobile connectivity plans. These resellers are often called Mobile Virtual Network Operators, or MVNOs.

The Telstra Wholesale Mobile Network uses parts of Telstra’s mobile network.  This page gives you details of the capabilities and benefits of the Telstra Wholesale Mobile Network. 

Telstra Wholesale Mobile Network coverage

The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 4G or 5G and covers more than 1.6m square kilometres of the Australian landmass. The service provides 5G coverage reaching more than 75% of the Australian population.  

What happens if I exceed my data allowance?

When you exceed your data allowance, you will not be allowed to use any more data and you will not be charged any more. There are three ways to obtain more data with efex Comms Mobile:

• Top up your data bank via the efex Comms Mobile portal if you need a quick data boost. Refer to the add on services table above for product information and pricing.
• Upgrade your plan to one with more data each month. This option is ideal if you require a lot more data, but not immediately. After upgrading, your new data allowance will kick in for your next payment cycle.
• Ask a friend or a colleague with an efex Comms Mobile service to gift you some data. The amount of data you receive will depend on what your friend has available. Top-ups and data gifts are deposited very quickly into your data bank.

Data allowance recharge date 

The day of the month your data recharges varies based on the date of your initial service activation. You can view your recharge date in the customer portal.

Data rollover

Any unused data at the end of your billing cycle will be accrued up to a limit of 500Gb. Anything over the 500Gb cap will be automatically removed from your account. If at any time you downgrade your plan, you will lose any accrued data up to the point of changing your plan. 

Can I change my plan?

efex Comms Mobile provides the flexibility to modify your plan size once during each monthly payment cycle. The changes in plan and pricing will be implemented from the beginning of the subsequent monthly payment cycle. Please note that if you decrease your plan size, there will be no reimbursement for any data already paid for under the higher data plan for the current month. If you downgrade your plan, you will lose any roll over data that you’ve accumulated. 

Gifting bundles

You can gift data to another efex Comms Mobile user in increments of 1GB. You also have the option to retain any remaining data at the conclusion of each month, to amass supplementary data for prospective utilisation. 

International calling 

International calls made outside of IDD Packs are charged on a PAYG basis. Rate cards apply —please contact your account manager for details. Note that L and XL plans have international calling enabled by default, allowing users to call destinations beyond those included in the pack, with charges applied for those additional calls.

Voicemail

efex Comms Mobile provides a personal answering service with a custom greeting for missed calls. You can also receive converted text messages for up to 10-second voicemails. To set up your voice mail, call 141 and follow the prompts.

Restrictions on services

Certain operator types, including satellite numbers, premium numbers, and international numbers outside of selected add-on destinations, cannot be contacted via calls or texts. efex Comms Mobile services are exclusively accessible within Australia. 

Cost and billing

A SIM card fee of $5.00 + GST is charged at the time of shipment. Upon service activation this amount is credited to your account. The monthly billing for your service will commence from the date of service activation. Automated invoices are generated that may either paid on account or via a direct debit mechanism.

efex Comms Mobile provides the flexibility to modify your plan size once during each monthly payment cycle. The changes in plan and pricing will be implemented from the beginning of the subsequent monthly payment cycle. Please note that if you decrease your plan size, there will be no reimbursement for any data already paid for under the higher data plan for the current month. If you downgrade your plan, you will lose any roll over data that you’ve accumulated.

Any supplementary bolt-on packs you purchase will be added to your next invoice in our normal billing cycle. Should you decide to cancel your service, please call us on 1300 376 347. Our standard notice period is 30 days and the service will be billed for 30 days after the date of cancellation.