Burley Griffin Chambers, a busy barristers' chambers based in Canberra, has a simple but vital mission: to provide high-level legal services efficiently and securely. As the chambers’ efficiency demands evolved, they needed a technology provider capable of supporting their operations with reliable, scalable IT solutions. Tim Cross, Barristers Clerk of Burley Griffin Chambers, led the search for a solution and efex successfully delivered.
Company profile
Burley Griffin Chambers
Burley Griffin Chambers are leading Barristers in Canberra, committed to providing expert advocacy and quality advice to their clients across many areas of practice.
Key challenges and business drivers
- Fragmented contracts and vendors for different services (phones, internet, copiers, etc) that created inefficiencies and added complexity.
- Outdated technology and insufficient systems affecting proficiency of the business.
- Time consuming equipment sourcing slowed down processes and hindered the ability to stay current.
Benefits delivered by efex solution
- Simplified IT management by consolidating all IT services, reducing time spent troubleshooting and managing multiple service providers.
- Ensured reliability under pressure with efex's solutions, minimising the risk of downtime in critical situations.
- Provided time-sensitive remote or on-site support, understanding the need for prompt response and quick resolution of issues.
- Introduced the latest solutions to future-proof their business, ensuring they remain competitive and reliable.
- Streamlined vendor management and optimised IT infrastructure ensured cost and time efficiencies.
efex has transformed the way we manage our technology. Before, we were dealing with multiple contracts and vendors which was time-consuming and frustrating. Now, efex handles everything from phones and internet to document solutions. It's a huge relief knowing we have one point of contact and that everything just works when we need it to. Their support is exceptional, and they're always ready to help at a moment's notice."
Burley Griffin Chambers needed a provider who not only supplied the best technology but also took the hassle out of managing multiple vendors & contracts.
Burley Griffin Chambers, a prominent barristers' chambers based in Canberra, is dedicated to delivering high-level legal services with both efficiency and security. As their operational demands grew, it became clear that they required a technology provider capable of delivering a reliable and scalable IT solution. Tim Cross, the Barristers Clerk at Burley Griffin Chambers, was the driving force behind finding a solution.
Before engaging with efex, Burley Griffin Chambers faced several significant IT challenges. The management of multiple contracts for various services like phones, internet, and copiers, created inefficiencies and complexity.
“When things go wrong, you don’t want multiple vendors pointing fingers at each other. You just want one point of contact to solve it.” Tim Cross
Additionally, the Chambers' outdated technology became evident as the legal profession shifted online during the COVID-19 pandemic. The barristers lacked business-grade Microsoft 365 subscriptions and adequate video conferencing systems. This complicated virtual court sessions and remote work. Without a dedicated in-house IT resource, sourcing and managing new equipment was time-consuming and inefficient.
efex worked closely with Tim to understand the specific needs of Burley Griffin Chambers and delivered a tailored technology solution. Here’s a few of the ways efex helped:
- Single point of contact: Burley Griffin Chambers needed a single point of contact for all their IT requirements. From voice & data solutions to video conferencing systems, efex centralised all of Burley Griffin Chambers’s IT operations, ensuring Tim only has a single phone number to call for help if a problem arises.
“Previously we were managing multiple contracts. Now, whether it’s the copier, phone, or internet, if we have any issues we just call efex.”
- Comprehensive IT overhaul: efex upgraded Burley Griffin Chambers’ infrastructure with the latest technology, including migrating their phone services to efex Comms and installing state-of-the-art video conferencing systems for court and remote meetings. This installation was quick and seamless. efex completed the full installation in just one afternoon.
- Microsoft 365 integration: efex ensured that each barrister had their own Microsoft 365 Premium subscription, enabling seamless collaboration and document management across the chambers, especially given the need to work both remotely and in the office.
- Fail-safe internet solutions: Internet reliability was a major concern for Burley Griffin Chambers, as any downtime would severely impact productivity. efex introduced a fail-safe internet backup system (4G failover) that ensures Burley Griffin Chambers’ network stays online.
The partnership with efex brings numerous benefits to Burley Griffin Chambers. IT management was greatly simplified by consolidating all services under efex, freeing up Tim's time to focus on other important aspects of his role. efex’s reliable solutions and quick resolution of issues provide peace of mind, especially in times of pressure. “If something goes wrong, there’s always someone there to get it sorted straight away,” Tim explained. The ongoing support and expert guidance from efex ensures that Burley Griffin Chambers remains competitive and up to date with the latest technology.
efex’s ability to be a one-stop shop for all their technology needs has been a game-changer. From seamless onboarding to reliable day-to-day support, efex plays a crucial role in the operations of Burley Griffin Chambers.