The benefits of a Hosted Phone System, compared to On Premise

Organisations of all sizes are switching away from an On Premise to a Hosted phone system, but what is the difference and what are the benefits?

With an ‘On Premise’ phone system, all hardware needed to run your phones is located on site at the business. It might be in a purpose-built phone closet or be part of your server rack setup. There is a literal physical box at your workplace which contains your company’s computers and servers.

‘Hosted’ means that the phone system operates online, through the cloud, and there is no physical infrastructure required, only a consistent internet connection. Hosted phone systems are stored, managed and maintained remotely.

The main reason some people prefer On Premise is that it is familiar, and what they’ve previous always had. It also can cost a lot to set up and so businesses can be reluctant to move away from it. Previously security was cited as a possible reason for keeping a phone system On Premise. This way all data is kept securely in the end-users hands and not trusted with a third-party cloud provider. However online cloud security is arguably more safe than a physical On Premise system. Hosted systems are protected with newer technology and greater technical experience. Some cloud providers employ hundreds of IT professionals to maintain the security and reliability of their systems.

The main benefit of a Hosted phone system is that it grows with you. As you need to add more users, it’s a simple process that can be deployed remotely. New users are added on as part of a flexible subscription and they can often even use their existing mobile phone to send and receive calls through the new system.

With a Hosted phone system you’ll always have the most recent updates. Because it is managed remotely you don’t need to worry about installing updated software. With an On Premise system, the end user is generally responsible for updating their system.

Because with a Hosted phone system there’s no need to physically store a server, this gives far more flexibility. If the business moves, no hardware needs to be relocated. It also means that if the workplace becomes decentralised and workers need to work remotely, this can be easily done without the need for any new equipment or system changes.

Hosted phone systems can also be quickly deployed. Without the need for physical infrastructure, you can get set up with new software almost immediately.

Hosted phone systems have come a long way in recent years and are undoubtedly the best option for most businesses. If you’re interested in switching to a local Hosted voice system, get in touch.

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